Frequent questions
1. Can I open a deposit account at ProCredit Bank for my underage daughter/son?
Deposit accounts can be opened for children from 0 to 18 years of age. They will be the account holders.
For children under 14, the legal representative/commissioner of the account will be at least one of the parents (tutor, custodian trustee – if he can offer proof of this position). Any document of cash withdrawal or closing of the account has to bear the signature of the legal representative.
For children older than 14, both the child and the legal representative will have level A of signature (the child will not be able to perform account operations in the absence of the legal representative). To close an account or to withdraw cash, the signature of the child will be necessary in addition to the signature of one of the parents.
2. What documents are required to make an external payment?
In accordance with the internal procedures of the bank, for transfers less than EUR 15.000, you must fill only the DPE and an annex, which is a statement that the transaction is in compliance with the legal provisions in force and its purpose is not “money laundering” or financing of terrorist activities, that the origin of the funds is legal and that they have real transactions as a support (justified by the documents mentioned in the DPE). For transfers equal or more than EUR 15.000, documents that attest the existence of these transactions (receipt, sales contract, contract of services, bill of entry, etc.) are necessary.
3. What conditions must be fulfilled to make a transfer by payment order in RON, so that the transferred funds are credited to the account of the beneficiary on the same day?
According to the ProCredit Bank General List of Charges:
- urgent payment orders for national transfers less than RON 50,000, received from 9:00 to 15:00 are settled on the same banking day;
- and payment orders for national transfers of RON 50,000 or more, received from 9:00 to 14:00 are settled on the same banking day.
For urgent payments and payments of RON 50,000 or more a fee of RON 18 is charged.
4. What is the fastest method of transfer I can use at your bank?
At our bank you can use the rapid transfer service “MoneyGram”, in exchange of a fee that depends on the transferred funds, service addressed to retail customers that do not want to open an account at our bank.
5. I must cash a cheque in foreign currency; what should I do?
First of all you must open an account with our bank in the currency specified on the cheque and file the cheques for cashing (you must fill in a cheque list and sign on the back of the cheque in the right place). For any payment by cheque, you must deposit in the account the amount to cover the following charges:
- cashing fee
- postal/courier expenses
- cancellation fee
The cancellation fee will be blocked and returned in case the cheque is not cancelled. The cheques will be remitted for cashing to the issuing bank through the department of payments from our bank. Their payment will be made “under reserve”. This means that your account will be credited with the date of the foreign currency specified on the message of cashing received from our correspondent bank by which all cheques in foreign currency are cashed, but the funds will be blocked in the account for 60 days. If in this period our bank does not receive any messages of refusal from the paying bank, you will be able to cash the cheque.
6. What information do I need to give to someone who has to transfer money to my account, from Romania/from abroad?
For a bank transfer from abroad to a person in Romania, the person making the payment needs to be provided the following information: account number (this must be the opened in the currency in which the payment is being ordered), the name and address of the recipient, the name and address of the bank in Romania where the account is opened, SWIFT code (or another similar code) of the bank in Romania.
When initiating the transfer payer will pay a fee. The amount may different from the payer’s bank to the recipient’s bank.
To make a transfer in Lei in Romania, the person making the payment needs to be provided the following information: name of the account holder, account number (this must be the opened in the currency in which the payment is being ordered), the beneficiary bank code, name of the bank in Romania (in some cases name of branch / agency of respective bank) where the account is opened.
To make a transfer in foreign currency in Romania, the information you need to submit are the same as for bank transfers made from abroad.
7. What can I do if I forget my PIN code?
Contact one of the ProCredit branches/agencies and request the issuing of a new card.
8. How can I use the card for retail payments?
You can pay for goods and services you purchase anywhere you see the sign that appears on the card.
1. In case you wish to pay a certain product or service with the card, the first step is to make sure the merchant accepts the payment with the card you own (the merchant owns an electronic payment terminal, POS). Usually merchants display on the entrance door the signs with the types of accepted cards).
2. Hand the card to the shop assistant.
3. The shop assistant checks the security characteristics of your card and passes it through the payment terminal. Don"t forget! The cards issued by ProCredit Bank are chip cards! Request the card-reading at the merchants that own chip-reading POS devices to enjoy the maximum of security offered by your card!
4. At the request of the shop assistant you will enter the PIN code.
5. Sign the receipts handed by the shop assistant and be sure you always keep one copy. Before you sign the receipt, we advise you to check if the sum written on the receipt corresponds to the value of the purchased goods or services provided. Otherwise, ask the shop assistant to cancel the operation and start another transaction.
9. Can I use my card for electronic payments?
Your card can be used on the Romanian or foreign websites which accept the card VISA Electron.
When you use your card for internet payments, it is possible to be required some information, such as: card number, type and expiration date, CVV2 (Card Verification Value 2 – a code of three numbers, written on the second side of the card), delivery address, the name specified on the card. You will never be asked to give your PIN code.
For your safety, it is good to respect the following rules:
- as much as possible, limit using the card when you access the internet from public places;
- make sure that the website where you give the order is known or trustworthy;
- as much as possible, make sure that you can confirm the order by phone and be informed about the cancellation of the orders you give (recasting of goods, cancellation of the reservation etc.).
For your protection, we inform you that on the websites where CVV2 is not required, the transactions will not be processed.
10. What are the procedures if I do not recognize a payment made with my card or an operation listed in the account statement?
Visit any ProCredit agency/branch, where you will receive guidance on how to fill in a form of payment refusal, and you will file the documents you may have to justify the refusal of payment (receipts issued by ATM, POS devices, other documents according to the case). The refusal of payment will be analysed and solved as soon as possible and the funds will be returned. In case the refusal of payment is not justified, the bank will charge a fee to cover the expenses with the verification procedures.
11. How is the interest rate calculated for the time deposit?
According to the Government Emergency Decree no.58/2010 for the amendment and supplementation of Law no.571/2003 regarding the Fiscal Code and other financial-fiscal measures (published in the Official Gazette no.542 of 3.08.2010), incomes from interests on term deposits and savings instruments obtained starting from July 1st, 2010 inclusive, are taxable incomes, with 16% of their amount. This provision applies to natural persons residing in Romania, non-resident natural persons and non-resident legal entities.
In the case of resident legal entities, the bank does not retain the tax on incomes from interests.
12. What happens if I do not pay a cheque file?
There are two situations: if the cheque file was rejected during its validity period, then it is considered a major payment incident, your company will be registered in the Payment Incident Bureau (PIB) and you will not be able to issue cheques for one year from the date the major payment incident occurred. You will have to return to the issuing bank all the cheques you own. If the rejected cheque file is not in the validity period, it is considered a minor payment incident, your company will be registered in the Payment Incident Bureau, but you will not have any restrictions at the usage of cheques in the future.
A cheque file is valid for 15 calendar days from the issuing date written on the file, regardless of where you are located.
13. What happens if I lose my cheque book or it is stolen?
The first step is to visit the issuing bank to declare in written the loss/theft of the cheque. The bank will cancel the said file(s) in the Payment Incident Bureau so that it (they) cannot be subsequently cashed.
In case of theft, it is recommended to also notify the police.