UX / UI Designer for Innovation Hub

For our Innovation Hub, we are seeking a motivated UX / UI Designer

This position is based in Bucharest at ProCredit Bank Romania

The Innovation Hub in Bucharest will be responsible for developing, executing and continuously monitoring the implementation of the Groups and local ProCredit banks retail banking strategy, driving sustainable profitable growth in each country. The Innovation Hub will conduct market research, identify and implement best practice in retail banking covering exceptional customer-centricity, excellent customer service, customer acquisition & retention and digital solution innovation.

As UX / UI Designer, you will be responsible for defining and coordinating the design strategy of the user experience within the digital products and channels, ensuring consistency of interfaces, effective testing and implementation of best practices. The role involves facilitating interdepartmental collaboration and promoting best practices in retail banking.

Your role in our team:

• Performs behavioral analysis and market trends, identifying customer expectations, needs, and behaviors through qualitative and quantitative research.
• Monitors design and innovation trends in banking and digital
• Collaborate with business and marketing teams to integrate relevant insights into product design.
• Carry out the design of the experience and coherent interface, defining and coordinating the UX (user experience) and UI (interface) design for retail products, channels and processes.
• Performs behavioral analysis and market trends, identifying customer expectations, needs, and behaviors through qualitative and quantitative research.
• Ensure alignment between user flows, front-end interfaces, and business goals.
• Create and maintain reusable design systems and style guides.
• Coordinates usability testing and A/B testing for the validation of proposed solutions, analyzing test results and proposing continuous improvements.
• Collaborate with development teams to quickly integrate user feedback.
• Promotes best practices, guiding and supporting the Product Owner teams from all entities involved in the project in applying UX / UI principles.

What we expect:

• Higher education in design, computer science or related fields.
• Minimum 5 years of experience in UX / UI design, preferably in banking or fintech.
• Advanced knowledge of user research methodologies, design thinking and prototyping.
• Experience with design tools (Figma) and testing with clients
• Excellent communication and presentation skills, systems thinking and user orientation.
• Solid knowledge of retail banking products, digital channels and consumer behavior.
• Excellent interpersonal skills coupled with an ability to align business and technical stakeholders and drive results across functions
• An excellent command of written and spoken English, being the working language in the department and within the ProCredit group; knowledge of languages spoken in the countries in which the ProCredit group operates is an advantage

What you can expect:

• The opportunity to drive impact at Group-level
• A pleasant, dynamic and open working atmosphere and an international team
• Flat hierarchies and short decision paths
• Interesting and challenging tasks and cross-team project work
• A value-driven working environment focused on sustainability, transparency, and long-term development
• Comprehensive company benefits including healthcare subscription, meal tickets, Bookster, 7Card subscription and flexible work arrangements with options for remote work

In ProCredit Bank we can offer you ..

• interesting and challenging work in stable environment with friendly atmosphere
• Dynamic multinational team characterized by flat hierarchies and open communication
• Personal growth opportunities in a development-oriented Institution

… And It’s also about having fun and sharing experiences with great people!

ProCredit Bank is a development-oriented commercial bank. We offer excellent customer service to small and medium enterprises and to private individuals who have the capacity to save and who prefer to do their banking through electronic channels! We focus on small and medium-sized enterprises, as we are convinced that these businesses create jobs and make a vital contribution to the economies in which they operate. By offering simple and accessible deposit facilities and online banking services and by investing in financial education, we aim to promote a culture of saving and financial responsibility among business clients as well as private individuals.

If interested, please apply by sending your CV at rou.recruitment@procredit-group.com until 12^th of December 2025.